Friday, July 22, 2011

At Your Service

How many times have you been shopping online, found an interesting product, and hit the 'contact' button to ask the sales staff a question about some aspect such as size, delivery, etc?

And how often have you had to wait ages for a response, if you even get one? As a consumer, I am constantly frustrated at the lengthy or non-existent response rate from so many firms. (Are you hearing me, --- Door Company, --- Fabrics and --- Appliances? I went elsewhere, thanks for not returning my email...)

With that frustration in mind, I insisted that Cooper's Cottage Lace have the finest customer service in the lace curtain industry (and we do, just read our testimonials). Just this Monday alone, we received three unsolicited emails thanking us for responding so quickly and informatively.

This post is not intended to be self-congratulatory; it's the way business is supposed to be conducted.

So here's my promise; we will always get back to you as quickly as we can, usually within an hour or two, but always within a day...evenings, weekends and holidays included. If you wish, call 413-549-1063 or toll-free 888-433-7801 whenever you have a question. Chances are, I'll answer it personally in the off-hours.

Dan Cooper, President
Cooper's Cottage Lace, LLC

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